Frequently Asked Questions

No. TowBridge uses the GPS built into your drivers' smartphones to provide real-time location tracking. No aftermarket devices, no installation costs, no monthly hardware fees. Positions update every 30 seconds while drivers are on shift.

Yes. TowBridge supports multi-branch operations from a single account. Each branch has its own dispatchers, drivers, vehicles, and job queue. Branch-scoped access control ensures team members only see data relevant to their location, while owners and admins get a company-wide view.

We accept all major credit cards including Visa, Mastercard, and American Express. Enterprise customers can arrange invoicing with net-30 terms. All payments are processed securely through our payment partner.

Yes! Every plan includes a 14-day free trial with full access to all features. No credit card is required to sign up. At the end of your trial, you can choose the plan that best fits your operation.

You create inspection templates with customizable checklists in the web portal. Drivers complete inspections on the mobile app with pass/fail items, text notes, number fields (like odometer readings), and photos. All submissions are GPS-stamped, timestamped, and stored securely for compliance and audit purposes.

Yes. We support importing customers, vehicles, and driver data via CSV. For Enterprise customers, our onboarding team can help with custom data migration from your existing systems.

Starter plans include email support with 24-hour response times. Professional plans include priority email and chat support. Enterprise plans get a dedicated account manager and phone support. All plans have access to our documentation, tutorials, and knowledge base.

Absolutely. TowBridge runs on AWS with enterprise-grade security. We use encrypted connections (TLS), encrypted data at rest, role-based access control, and complete audit logging. Your data is isolated in a multi-tenant architecture and backed up regularly. We follow SOC 2 aligned security practices.