Everything You Need to Run a Modern Towing Operation
From the first call to final invoice — TowBridge handles dispatch, tracking, inspections, billing, and reporting in one integrated platform.
Dispatch & Operations
Real-Time Dispatch Board
Kanban-style board with Waiting, Active, Completed, Scheduled, and Cancelled columns. Drag-and-drop job cards with priority levels, vehicle info, and live status updates.
Smart Job Assignment
Assign the right driver based on proximity, truck type, and availability. One-click dispatch with instant push notification to the driver's mobile app.
Live Fleet Map
See every driver on a real-time map with GPS positions updating every 30 seconds. Click any marker to view driver details, current job, and ETA.
Multi-Branch Operations
Manage multiple locations from a single account. Branch-scoped access control ensures dispatchers only see jobs and drivers in their branch.
Job Status Flow
Automated 7-step workflow: Waiting → Dispatched → En Route → On Scene → Towing → Destination Arrival → Completed. Each transition is timestamped and logged.
Follow-Up Queue
Jobs requiring attention automatically surface in the follow-up queue. Track payment status, missing info, and customer callbacks in one place.
Driver Mobile App
Cross-Platform App
Native-quality iOS and Android app built with Flutter. Drivers get push notifications for new jobs, can accept/decline, and navigate directly to pickup locations.
Turn-by-Turn Navigation
Deep integration with Google Maps, Apple Maps, and Waze. One tap to launch navigation to pickup or dropoff — driver chooses their preferred mapping app.
Digital Inspections
Pre-trip and post-trip inspections with customizable templates. Photo capture, pass/fail toggles, odometer readings, and GPS-stamped submissions.
In-App Chat
Real-time messaging between drivers and dispatch. No more missed radio calls — full conversation history, read receipts, and push notifications.
Job History & Earnings
Drivers can view their completed jobs, daily earnings, and performance metrics right from the app. Full transparency on every assignment.
Offline Support
Core features work without internet. Inspections and status updates sync automatically when connectivity is restored — critical for rural and highway tows.
Inspections & Compliance
Custom Templates
Build inspection checklists tailored to your fleet — pre-trip, post-trip, DOT compliance, or equipment-specific. Support for pass/fail, text, number, and photo item types.
Photo Evidence
Capture timestamped, GPS-tagged photos during inspections. Photos are stored securely in the cloud and linked to the vehicle and inspection record.
Compliance Dashboard
At-a-glance view of which vehicles have current inspections, which are overdue, and which have flagged items. Never miss a DOT audit again.
Automated Alerts
SMS and email notifications when inspections are due, overdue, or have critical failures. Escalation paths for safety-critical items.
Invoicing & Payments
Auto-Generated Invoices
Invoices are created automatically from completed jobs with line items, tax calculations, surcharges, and discounts. No double entry — data flows from dispatch to billing.
Invoice Lifecycle
Full status tracking: Draft → Issued → Partially Paid → Paid → Void. Automated follow-ups for overdue invoices with configurable reminder schedules.
Custom Pricing Rules
Set up rate cards by service type, distance, time of day, and vehicle class. After-hours surcharges, storage fees, and mileage rates calculated automatically.
Payment Tracking
Record payments against invoices with support for partial payments, multiple payment methods, and automatic balance calculations.
Fleet & Asset Management
Vehicle Registry
Complete database of your tow trucks with unit numbers, VIN, make/model, capacity, and maintenance history. Track which driver is assigned to which vehicle.
GPS Tracking (No Hardware)
Real-time driver locations using the mobile app — no aftermarket GPS devices needed. Location history, speed, and route playback for every shift.
VIN Decoder
Instantly decode any VIN using the NHTSA database. Auto-populate year, make, model, and vehicle specs when creating jobs — eliminates manual data entry errors.
Impound Management
Track impounded vehicles from intake to release. Storage fee calculations, owner notifications, lien processing, and release authorization workflows.
Reports & Analytics
Revenue Dashboard
Daily, weekly, and monthly revenue trends with breakdown by branch, driver, service type, and payment status. Spot trends and optimize operations.
Job Volume Analytics
Track job counts by status, priority, type, and time period. Identify peak hours, busiest locations, and seasonal patterns to staff accordingly.
Driver Performance
Response times, completion rates, inspection compliance, and customer feedback per driver. Data-driven decisions on staffing and training.
Fleet Utilization
See which trucks are active, idle, or in maintenance. Optimize your fleet size and identify underutilized assets costing you money.
Incident Intelligence
Live Incident Feed
Real-time road incidents from 15+ official sources — provincial 511 traveller feeds, police and fire dispatch, and municipal traffic operations — aggregated into one live map updated continuously.
Tow Opportunity Detection
Accidents, breakdowns, and abandoned vehicles are auto-classified as tow opportunities and surfaced first. Never miss a revenue-generating call in your service area.
Severity-Based Prioritization
Incidents are ranked by severity — CRITICAL, HIGH, MEDIUM, LOW. Color-coded map pins with animated rings for critical events so dispatchers act on what matters most.
Smart Deduplication
When multiple sources report the same incident, TowBridge merges them automatically — combining details, upgrading severity, and tracking every source for accuracy.
One-Click Job Creation
Create a tow job directly from any incident — location, coordinates, description, and severity are pre-filled. Dispatch in seconds, not minutes.
Driver Push Alerts
Instantly push incident alerts to drivers near the scene. Real-time notifications with location details so your team is first on site.
Motor Club
Automated Job Creation
The moment a motor club dispatches a call, a job appears in TowBridge automatically — no manual entry, no copy-paste. Member details, location, and service type are already filled in.
Unified Job Queue
Motor club calls land in the same job queue as your regular dispatch — no switching apps, no manual copy-paste. One screen runs your entire operation.
Instant Driver Assignment
Assign a motor club call to the nearest available driver in one click. Push notifications hit the driver's phone immediately with all job details.
Multi-Club Support
Work with multiple motor clubs at once. Tag jobs by club, filter your queue by source, and keep performance metrics separate per partner.
Automated Invoicing
When the job closes, an invoice is generated automatically — motor club rates, surcharges, and tax all calculated. No manual entry required.
Full Job Audit Trail
Every motor club job follows the same status flow with complete timestamps. Full accountability for every call — accepted, assigned, completed, and invoiced.
Platform & Security
Role-Based Access Control
Six built-in roles: Owner, Admin, Manager, Dispatcher, Driver, and Billing. Granular permissions ensure everyone sees only what they need.
Multi-Tenant Architecture
Enterprise-grade tenant isolation. Your data is completely separated from other companies. SOC 2 aligned infrastructure on AWS.
SMS & Email Notifications
Automated alerts via AWS SES and SNS. Job assignments, status changes, invoice reminders, and inspection alerts — delivered instantly.
Audit Trail
Every action is logged with who, what, when, and where. Complete audit history for compliance, dispute resolution, and accountability.
Ready to modernize your
towing operation?
Join towing companies across North America who've switched to TowBridge. Start your free trial today — no credit card required.