The Nerve Center of Your Towing Operation
A Kanban-style dispatch board with dual view modes, 7-step status tracking, VIN decoding, smart driver assignment, and real-time push notifications — everything a dispatcher needs in one screen.
Built for Speed and Accuracy
Kanban Dispatch Board
Five-column board — Waiting, Active, Completed, Scheduled, and Cancelled — with drag-and-drop job cards and real-time status updates.
Dual View Modes
Switch between list view for quick scanning and board view for visual workflow management. Each adapts to your dispatching style.
VIN Decoder Integration
Paste a VIN and the system instantly looks up the vehicle — year, make, model, body class, drive type, and fuel type are filled in automatically. Zero manual data entry.
Smart Driver Assignment
Assign drivers based on proximity, truck type, and availability. One-click dispatch with instant push notifications.
Navigation Integration
Drivers launch Google Maps, Apple Maps, or Waze with one tap for turn-by-turn navigation to pickup and dropoff locations.
Financial Status Tracking
Separate payment status (Pending, Paid, Uncollectable) from job status. Follow-up queue surfaces unpaid jobs automatically.
From Call to Completion in Four Steps
Call Comes In
Dispatcher creates a job with caller info, vehicle details, pickup and dropoff addresses. VIN decoder auto-fills vehicle specs.
Assign & Dispatch
Select the right driver based on proximity and truck type. One-click dispatch sends a push notification to the driver's mobile app.
Track in Real Time
Monitor the 7-step status flow from Waiting through Dispatched, En Route, On Scene, Towing, Destination Arrival, to Completed.
Close & Invoice
Completed jobs flow to invoicing. Financial status is tracked separately so no job falls through the cracks.
Every Detail Covered
7-Step Status Flow
WAITING, DISPATCHED, EN_ROUTE, ON_SCENE, TOWING, DESTINATION_ARRIVAL, COMPLETED — each transition timestamped and logged.
Job Types
Live Call for immediate dispatch, Scheduled Call for future bookings, and Quote for estimates — all managed from one board.
Priority Levels
Normal, High, and Urgent priorities with visual indicators. Urgent jobs surface to the top of the dispatch queue.
Retow Support
Handle destination changes with job legs. Full history of each leg preserved for billing and audit purposes.
Caller & Vehicle Info
Capture caller name, phone, vehicle details, body shop info, and both pickup and dropoff addresses in one form.
Push Notifications
Drivers receive instant push notifications on job assignment. Accept or decline right from their mobile device.
Follow-Up Queue
Jobs requiring attention — unpaid invoices, missing info, customer callbacks — automatically surface for dispatcher review.
Cancel From Any State
Jobs can be cancelled at any point in the workflow. Cancellation reason is captured and the audit trail is preserved.
Ready to Streamline Your Dispatch?
See how TowBridge transforms chaotic dispatch into a smooth, trackable workflow. Start your free trial today.